This doc provides the steps to ensure that email links open a new email template in Gmail.

Problem: By default, your computer will open the Mail program that came preinstalled instead of Chrome. 


Workaround: Rather than click on an email link, copy and paste the address directly into the address field in Gmail.


Resolution: 

  1. Set Chrome as your default browser
    • On your computer, open Chrome.
    • In the top right, click More More.
    • Click Settings.
    • In the "Default browser" section, click Make default.
      • If you don't see the button, Google Chrome is already your default browser.
  2. Using Chrome, go to chrome://settings/handlers and add/allow Gmail to handle email links. Once added, it should look like the screenshot below.