This doc provides the steps to ensure that email links open a new email template in Gmail.
Problem: By default, your computer will open the Mail program that came preinstalled instead of Chrome.
Workaround: Rather than click on an email link, copy and paste the address directly into the address field in Gmail.
Resolution:
- Set Chrome as your default browser
- On your computer, open Chrome.
- In the top right, click More .
- Click Settings.
- In the "Default browser" section, click Make default.
- If you don't see the button, Google Chrome is already your default browser.
- Using Chrome, go to chrome://settings/handlers and add/allow Gmail to handle email links. Once added, it should look like the screenshot below.