MAC: OS Catalina (10.15) or higher


  • Download the Creative Cloud installation zip file
  • Open the zip file to expand the the installation folder 
  • Run the install.pkg (not the uninstall.pkg) within the folder
  • Click Continue then Install
  • The installation will show a progress bar. It may appear stuck, it is not. Allow it to finish
  • If you get an error regarding an unidentified developer, open Security and Privacy preferences (Apple menu->System Pref->Security & Privacy) then click Open Anyway.
  • Once the installation is complete, open the Creative Cloud app
  • If prompted for account type, select Company/School (Enterprise)
  • You'll be presented with a login window.
  • Click the button Continue with Google
  • Select or enter your Govs Google Account
  • Creative Cloud will likely update itself after you login.
  • Once updated, choose your desired Adobe program(s) to install from within Creative Cloud


WINDOWS: Windows 10 or higher



  • Download the Creative Cloud installation zip file
  • Open the zip file once downloaded.
  • Choose Extract All (on the menu bar above).
  • Keep the defaults when extracting.
  • Once extracted, Open the folder
  • Then open the Build folder
  • Run the Setup FILE at the bottom (NOT the setup folder)
  • The installation will take 10-15 minutes to complete. No intervention is required.
  • The result will be displayed and now the window can be closed
  • Once the installation is complete, open the new Adobe Creative Cloud app
  • If prompted for account type, select Company/School (Enterprise)
  • You'll be presented with a login window
  • Click the button Continue with Google
  • Select or enter your Govs Google Account
  • Creative Cloud will likely update itself after you login.
  • Once updated, choose your desired Adobe program(s) to install from within Creative Cloud



***If your credentials aren't accepted it's likely because your Govs account does not contain at least one number and one special character. If this is the case, you can change your account password here. Keep in mind that your new password will now be used for several other apps, like Veracross, Google, Reach and  campus wifi